Written allegations concerning local school policies or concerns about school matters must be submitted to the school principal. If the matter cannot be settled at this level, it should then be presented to the superintendent in writing with all allegations documented and signed. It shall be the responsibility of the principal and superintendent to document all meetings of this nature. These documents will be made available to School Board Members in the event these matters reach their level. The School Board welcomes constructive criticism of the schools whenever it is motivated by a sincere desire to improve the quality of the educational program or to equip the schools to do their tasks more effectively. However, the Board has confidence in its professional staff and desires to support their actions in order that they may be free from unnecessary spiteful or negative criticism and complaint. Therefore, whenever a complaint is made directly to the Board as a whole or to the Board Member as an individual, it will be referred to the principal or designee of the school for study and possible solution. The Board shall require the superintendent and staff to maintain and disseminate information to parents, legal guardians, and the public on the proper process and contact information to be used when making complaints. The Board will consider hearing citizen complaints when they cannot be resolved by the administration (teacher, principal and superintendent). Matters referred to the Board must be submitted in writing through the superintendent and must be specific in terms of the action desired. The Board shall not consider or act on complaints that have not been explored at the appropriate administrative level. Notification of the conference shall include a copy of the grievance procedures outlined in Policy GAE, Complaints and Grievances. For further information, this policy may be accessed online at www.tangischools.org on the “Parish Info” section.